Refund Policy

Last updated: 2 November 2026

Every App comes with a free 7-day trial, so you can make sure it works for you before you pay. If it still isn't right, here's how refunds work.

1. 14-day money-back guarantee

You can get a full refund within 14 days of purchase, for any reason. You don't have to explain, though we'd love to know what we could do better.

2. How to ask

• Easiest: on our My License page, enter your license key and click Request refund. We process requests within 2 business days.
• Or through Paddle: go to paddle.net, look up your purchase with the email you used at checkout, and request a refund there.
• Or email us at support@handycub.com with your transaction ID (it starts with txn_ and is in your Paddle receipt) or your license key.

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. Refunds go back to your original payment method, including any tax charged.

3. What happens to your license

A full refund ends the license: the App locks on your computers the next time it checks in online. If the App had a technical problem, tell us first. We may be able to fix it, and if we can't, we'll refund you.

4. After 14 days

We may still refund you as a goodwill gesture, especially if something's broken. Just ask. Nothing here limits refund or withdrawal rights you have under your local consumer law.